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Sculptured Gift List Terms & Conditions

Sculptured Gift List is a subsidiary of Art & Sold Ltd (registered company 4072537)

Parent company address: Art & Sold Ltd, Crossways, Churt, Surrey GU10 2JA.

Sales address: The Sculpture Gift List, The Sculpture Park, Tilford Road, Churt, Surrey GU10 2LH.

Email address: sian@thesculpturegiftlist.com

Telephone number: 07795017988

All online purchases are subject to the following basic terms & conditions, wherein “you/the Buyer” referred to is the purchaser and “we/the Company” is the supplier i.e. Sculptured Gift List and “Guest/Contributors to the gift list are the givers:

Managing your account

We will issue you with a unique website address that gives your guests access to make their donations. It is up to you to ensure your guests are aware of the website and make use of it.

Delivery

This is to be decided between the purchaser and the supplier as to a suitable date. The Sculpture will not be release until full funds are covered, either by givers or by the purchaser if full funds are not contributed by guests before a date the sculpture is required (if needed to be present at the wedding/event, for example). The cost of delivery and installation will be agreed prior to the account being set up and can be paid on completion of the payments or at point of registration. Again to be agreed between the purchaser and supplier. If the purchaser requires the sculpture to be installed at the wedding/event venue, they can opt to either take it on from here, or the supplier can collect and deliver it to the permanent address and install. This may require an additional fee, to be stated to the purchaser by the supplier at time of registration.

Deliveries and installations will be undertaken by trained Sculpture Park staff. If the supplier opts to collect the sculpture then the suppliers hold no responsibility for any damages in transit.

Damages in transit:

With the nature of many sculptured items being very fragile all the items we supply are thoroughly checked at our end for damage or flaws, and we take all due care to ensure that the items cannot be damaged in transit. Items received by purchaser must be checked for damage on receipt and flagged up immediately.

No claims for damages can be accepted after 24 hours of receipt of the goods.

Flaws

On choosing your sculpture, the purchaser must take care to inspect the item to ensure they are fully happy with its condition. The length of time the sculpture then stays in the park or on show until the purchaser receive it depends on how long it takes to clear funds. If the purchaser requires the item to be taken off show then this can be discussed at time of register.

If goods are found to be faulty on arrival, you must notify us immediately and we will try to arrange the nearest possible replacement.

Returns and Refunds

Our intention is always to supply the correct goods for our purchaser’s requirements, and we make every effort to ensure that we only supply the item that was chosen by the purchaser. The items we supply are often rare and not easy to package and send safely, so we do ask that you also try to be as certain as possible that what you are buying is exactly what you want. In accordance with the Distance Selling Regulations (2000), The Buyer is entitled to 7 days from receipt of goods during which they may return unwanted goods to the Supplier. Where Purchasers wish to exercise this right, the Purchaser must inform the Supplier in writing of their intention within the stated time period. The Purchaser will be responsible for return carriage costs, and the original outgoing carriage costs are non-refundable. The Supplier will exchange or refund the value of the returned goods, minus the non-refundable deposit, so long as they are:
a) packaged in their original packaging,
b) in the exact condition supplied and
c) resaleable.

The Purchaser will then be offered to exchange their sculpture for one of the same value or the Purchaser can pay additional funds for another piece of higher value.

Any monies due in refund will be repaid as soon as practicable following the safe return of goods in accordance with the conditions above, and in any case within 30 days of their return.
The Supplier will not be responsible for any damage or loss arising during the return transit of the goods. It is the Purchaser’s responsibility to take all due care to ensure that the goods are protectively packaged.

Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

Complaints

Any complaints about items or sellers may be sent to our support team: support@thesculpturegiftlist.com. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.